Security Deposit Policy
Refundable Security Deposit
To ensure the safe return of our handcrafted hats, a fully refundable security deposit is added at checkout. This deposit is not a fee — it simply reserves your rental item and protects the craftsmanship of each piece.
- The deposit is 100% refunded once your hat is inspected and returned in its original condition.
- Refunds are processed within 24 hours of return approval.
- Depending on your bank, funds may take 2–5 business days to appear.
This deposit allows us to offer premium, well-maintained hats while giving you complete peace of mind.
FAQ
Why is a deposit required?
Our hats are handcrafted luxury pieces valued between $300–$2,000.
The refundable deposit simply ensures the item is returned safely and allows us to maintain premium-quality rentals for all customers.
Is the deposit a fee?
No — this is not a fee.
It is fully refundable unless damage or late-return fees apply.
When do I get my deposit back?
Deposits are refunded within 24 hours of your rental return being approved.
Your bank may take 2–5 business days to reflect the refund in your account.
How much is the deposit?
Deposits match the full replacement cost of the hat.
Most deposits range from $300 to $900, depending on the style.
What happens if the hat is returned late or damaged?
If damage, excessive wear, or late returns occur, a portion of the deposit may be used to cover applicable fees.
Any unused portion is returned to you.
Can I split the deposit into installments?
Yes. During checkout you can use Shop Pay Installments to break up your total into simple interest-free payments.
Will my rental be canceled if the deposit isn’t paid?
Yes. Each rental requires full payment of the deposit before the order can be confirmed.
Is the deposit refunded automatically?
Yes — we initiate the refund automatically once your return is approved. No extra steps required.