Effective Date: December 1, 2025

At Cover & Brim, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a consultation, place an order, rent or purchase a hat, or join a membership.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Full name
  
• Email address
  
• Mailing and billing address
  
• Phone number
  
• Order details related to custom hats, Ready-To-Wear purchases, rentals, and memberships
  
• Consultation booking details
  
• Payment information (processed securely through third-party payment providers; we do not store full payment details)
  

We may also automatically collect certain technical information when you browse our website, such as:

• IP address
  
• Browser type and device information
  
• Pages visited and time spent on the site
  

This information helps us maintain site functionality and improve the overall customer experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, rentals, and memberships
  
• Schedule and manage virtual consultations
  
• Communicate with you regarding purchases, inquiries, or support requests
  
• Send order confirmations, updates, and service-related communications
  
• Send promotional emails or updates (only with your consent)
  
• Improve our website, offerings, and customer experience
  
• Comply with legal and regulatory obligations
  

Consultation details are used solely to provide personalized service and are not shared beyond our internal team and trusted service providers.

3. Consent

By using our website and submitting personal information, you consent to the collection and use of your information as described in this Privacy Policy.

If we request your information for secondary purposes, such as marketing communications, we will ask for your express consent. You may withdraw your consent at any time.

4. Marketing Communications & Opt-Out

If you choose to receive marketing emails from Cover & Brim, you may opt out at any time by using the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications will not affect transactional or service-related messages.

5. Sharing Your Information

We may share your personal information with trusted third parties that assist us in operating our business and providing services, including:

• Payment processors
  
• E-commerce and website hosting platforms
  
• Shipping and logistics partners
  
• Analytics and performance service providers
  

These third parties are permitted to use your information only as necessary to perform services on our behalf and are required to safeguard your information.

We do not sell your personal information.

Your information may also be disclosed if required by law or to protect our legal rights.

6. E-Commerce Platform & Payment Security

Our website is hosted on a secure e-commerce platform that provides us with the tools to sell products, rentals, and memberships online. Payment transactions are encrypted and processed in accordance with industry security standards, including PCI-DSS requirements.

Cover & Brim does not store full credit card numbers or sensitive payment data on its servers.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain website functionality
  
• Remember preferences and cart contents
  
• Analyze website usage and performance
  

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of the website.

8. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

While no method of transmission over the internet is completely secure, we work diligently to safeguard your information at every stage.

10. Age of Consent

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian to use this site.

11. Your Rights

You have the right to:

• Request access to your personal information
  
• Request corrections or updates to your information
  
• Request deletion of your personal data, subject to legal or business requirements
  

Depending on your location, you may have additional rights under applicable privacy laws.

To make a request or ask questions about your personal information, please contact us at:

Prefer to copy? yourfriends@coverandbrim.com

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website. Continued use of the site constitutes acceptance of the updated policy.